MY NEXTTRAIN / CONTACT & SUPPORT
Let’s get you
back on track.
Questions, feedback, or a trip that didn’t look right? We’d like to hear about it.
SUPPORT & PRIVACY INQUIRIES
albert.c.lee+mynexttrain@gmail.comTap to open your email app, or copy the address into a new message.
Tell us what happened
For a route, departure, or journey-tracking issue, please include:
- Your transit system and origin/destination stations.
- The travel date and approximate local time.
- The train, route, or bus number, if shown.
- What you expected and what the app displayed.
- Your device model, iOS version, and app version.
- A screenshot, with sensitive details hidden, if it helps.
Please do not send passwords, payment card details, or unnecessary precise location information.
Things to try first
Departures or delays look wrong
Check the selected route, travel mode, and any plan-ahead offset. Live updates depend on agency feeds; NJ Transit buses are schedule-only. Compare with the transit agency’s official service information, then email us with the route and time if the discrepancy continues.
Travel time or journey progress is inaccurate
Review My NextTrain’s location permissions in iOS Settings, including precise location and background access. Check your walking pace and boarding buffer in the app. GPS reception and data availability can affect progress, especially underground.
A reminder or Live Activity is missing
Review notification and Live Activity permissions in iOS Settings and any Focus settings that may affect alerts. Confirm you enabled tracking or a reminder for the intended trip. iOS controls when background updates can run.
I need help with a purchase
Choose an annual subscription with a 7-day free trial, then $1.99 per year, or lifetime access for a one-time payment of $4.99. Only the annual subscription renews automatically; manage or cancel it in your Apple account’s subscription settings. If the app’s purchase screen offers Restore Purchases, use the Apple account that made the purchase. For billing or refund requests, use Apple’s purchase support.
Privacy questions
Use the same support email for questions or requests about your information. Start your subject with “Privacy request” and describe the request without sending unnecessary sensitive information. See the privacy policy for the app’s data practices.
App availability
My NextTrain requires iOS 18 or later. Choose an annual subscription with a 7-day free trial, then $1.99 per year, or lifetime access for a one-time payment of $4.99. The annual subscription renews automatically unless canceled. Lifetime access does not renew. Review trial eligibility, pricing, and purchase terms before purchasing. The App Store link has not yet been added to this website. Email us with availability questions.
Service information
My NextTrain is an independent app and cannot operate trains or buses, change agency schedules, sell transit tickets, or resolve agency disruptions. For urgent travel changes, use your transit operator’s official channels.
Publisher
My NextTrain is published by Albert C. Lee. For support or privacy questions, contact albert.c.lee+mynexttrain@gmail.com.